DIY Kit FAQ and important information

 

DIY KIT FAQ AND IMPORTANT INFO

When will my DIY kit be shipped?
DIY kits are shipped on Tuesdays and Fridays.

When will I receive my finished ring?
Every individual ring is hand finished and polished by me after casting. I strive to have your ring casted and polished within 2/3 weeks after receiving. I will send you and email with Track and Trace shipping notification once I send it out.

Gold Plated rings usually take 1-2 weeks longer to process as this is done after casting, finishing and polishing.

I am unsure how to file, can I join one of your Workshops?
Yes, please sign up to our newsletter for announcing new dates, or you can have a look at the website for upcoming workshops.

How long does it take to carve my ring?
Please expect around 2,5 hours of filing and sanding. Some take longer some take shorter depending on the design you create.

I want to buy the DIY kit as a present, but I don't know his/her ring size? 
All DIY Kits come with a ring sizer. They can size the wax themselves with the sandpaper and the file included or they can buy waxes in the correct ring size.

My wax ring is not large enough to fit my finger?
The wax comes in different sizes, and needs to be filed to size on the inside. If you think your finger is thicker than the outside of the wax then you need to order a bigger size. The wax rings come in S, M, L and XL.

My wax ring in the DIY kit doesn't fit, what can I do? 
You can get ‘extra wax’ in your size.

Do I need to make my ring to size?
Yes you do! You can use the file and sandpaper for this. Another option is to let me know your exact size prior ordering, and I’ll make the wax rings to size.

Can I cast the second wax ring in my kit?
Yes! Casting of the second ring in silver can be done for an extra price as indicated on te return form. Gold Plated or 14k Solid Gold options are also available. Simply mention this on your return form. I will invoice you once I receive and process your wax rings. You must send in your second wax at the same time as your first wax. They will be returned to you together.

Can I get my ring gold plated?
Absolutely! Gold plating is an affordable way to add some gold colour to your ring. However, I do not recommend gold plated jewelry for everyday wear. If you would like to wear your ring everyday, I suggest leaving it silver or upgrading to solid gold.

Can I add gold plating? How much is it?
Yes! Simply tick the gold plating box on the return form which also indicates the price. I will invoice you once I receive and process your wax ring.

Can I upgrade my ring to a solid precious metal? 
Yes! Simply make a note of what metal on your return form. I will send you a quote when I have received your wax ring.

Can I have my ring casted in my own gold?
Yes! Please write me an email at hello@daphnevandermeulen.com with your order number. I will email you back with details.

What happens if my ring fails casting?
Although it’s very rare, sometimes rings don’t survive casting. Sometimes this can because they are fragile, but sometimes it’s just something that happens and a risk when casting. If it turns out that this has happened to your ring, I will offer you the opportunity to re-carve your ring, which then will be recast.

Do you offer discounts to bulk-buy kits for a private party?
Please be in touch and I can see what I can do for you depending on the amount of people participating in the party and the location that you are at.

Will the inside of my ring be polished?
No, I do not polish the inside of your ring as this can alter the ring size. I do slightly round the edges to make it a comfortable fit.

How long do I have to return my finished wax ring after purchasing the DIY kit?
6 months, unless some unforeseen event happens that raises the silver price instantly.

Do you offer refunds after I have received my ring?
If there is a problem with your ring and you feel it was not your fault, I will deal with this on a case by case basis. In this instance I will resolve the problem, but I don’t offer full refunds once your ring has been through the casting process.

Is the metal you use to cast sustainable?
Yes. My local caster uses recycled metals to cast all of the rings to reduce the demand on mining these precious materials.

I have lost my ring, can you re-make it?
Sadly not. Due to the ancient casting method called ‘lost wax casting’ , the wax is melted out and therefore lost during the process. Your ring is truly unique and can not be re-made once lost.

My ring is feeling chuncky, can you make it thinner / smaller / lower?
I do not alter the ring once it is cast (or in the wax). It is really important you take your time with filing the wax and make sure you are happy with it before posting. The silver ring will be the exact ring that you carved in wax at home, both from the outside and inside of the ring.

Do you smoothen the ring and take out any scratches before casting?
No I don’t. As this might change the look of your ring.

Can you resize, reshape, change, fix or adapt my ring in the wax?
No, your ring design is truly yours. This is your creation, and your creation only.

Can you resize my ring?
Unfortunately I do not offer this service at the moment.

Can I order a wider ring than 8mm?
Yes, additional cost will apply. Add a note to your order and I will be in touch.

Can my ring be shipped to another address?
Yes, as long as it is within the same country this is no problem. Just indicate the new address on the return form.

Can you post my ring to another country than it was initially send to?
Yes. Just let me know on your return form and I can invoice you with the PostNL rate.

The DIY kit has not arrived. What should I do?
Please send me an email with the order number and I’ll do my best to track it down. However, I am not responsible for missing, delayed or faulty address shipped orders.

Can I order multiple DIY kits for my company workshop?
Yes, love this idea. Please be in touch via email hello@daphnevandermeulen.com

Do you offer 1 day shipping / insured shipping?
Yes, please send me a message and I will send you a quote.

My finished ring never arrived, what to do?
I am so sorry! Although it rarely happens, the postal services sometimes make a mistake. Please send me an email with the order number and I’ll do my best to track it down. However, I am not responsible for missing, delayed or faulty address shipped orders. If you want to be absolutely sure it arrives you might want to upgrade to insured shipping. Please send me and email hello@daphnevandermeulen.com

If you have another question which is not mentioned in the above, please send me a message.

Please read the DIY FAQ’s and algemene voorwaarden before ordering a DIY kit